Privacy Policy

We respect the privacy of our users.

We aim to collect and process only information reasonably necessary to provide, secure, maintain, and improve the Service.

Account Information: Information necessary to establish and manage an account.

Amateur Radio Information: This may include callsign, station information, QSO logs, grids, countries/entities, modes, bands, frequencies, timestamps, confirmation records, and award information.

User Content: This may include QSL cards, images, station photographs, profile information, and other material voluntarily submitted by users.

Technical Information: For security and operation, we may process technical information such as IP address, browser or device information, timestamps, security logs, authentication information, and diagnostic records.

Communications: If a user contacts us, we may retain information necessary to respond to the request and maintain appropriate records.

Information may be processed to: provide user accounts; import and manage logs; match QSOs; generate and display eQSL cards; calculate awards; maintain statistics; authenticate users; prevent fraud; detect abuse; protect Platform security; troubleshoot problems; respond to support requests; enforce these Terms; comply with legal obligations; and improve the Service.

Where applicable data-protection law requires a legal basis for processing, the appropriate basis may include performance of the service requested by the user, legitimate interests, consent, or compliance with legal obligations, depending on the particular processing activity and jurisdiction.

Certain amateur-radio information is inherently intended to be exchanged between operators or may already be publicly available through legitimate amateur-radio sources.

However, publicly available information is not automatically exempt from privacy requirements.

We will endeavor to process such information only for legitimate Platform purposes.

Users should understand that information included on publicly visible profiles, eQSL cards, rankings, awards, or similar features may be visible to other users or visitors depending on the relevant privacy settings.

We do not treat user personal information as a product to be sold.

Information may nevertheless be shared when reasonably necessary with service providers that support Platform operation, such as infrastructure, hosting, storage, security, authentication, analytics, or communications providers.

Such providers should receive only information reasonably necessary to perform their functions and should be subject to appropriate contractual or legal obligations where required.

Information may also be disclosed when reasonably necessary: to comply with applicable law; to respond to valid legal process; to protect users; to investigate fraud or security incidents; to enforce Platform rights; during an organizational restructuring, acquisition, or transfer of the Service, subject to applicable law; or with the user's direction or consent.

Information is retained for as long as reasonably necessary for the purposes for which it was collected, including operation of the Platform, account management, security, fraud prevention, dispute resolution, backup integrity, and legal compliance.

Different categories of information may have different retention periods.

Deletion from active systems may not immediately remove information from encrypted backups, security logs, or records that must temporarily be retained for legitimate legal or technical purposes.

Depending on applicable law and the user's location, users may have rights relating to their personal information, potentially including rights to: access information; correct inaccurate information; request deletion; restrict certain processing; object to certain processing; receive certain information in a portable format; withdraw consent where processing relies upon consent; and lodge a complaint with an applicable data-protection authority.

Requests may be submitted through Contact Us.

We may need to verify the identity of the requester before acting on a privacy request.

Certain information may be retained where required or permitted by law, including for security, fraud prevention, establishment or defense of legal claims, or compliance obligations.

We use reasonable technical and organizational measures intended to protect information from unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet-based system can guarantee absolute security.

Users are responsible for protecting their passwords, authentication credentials, recovery methods, and devices.

Security vulnerabilities should be responsibly reported through Contact Us.

Users must not exploit a vulnerability beyond what is reasonably necessary to demonstrate its existence.

The Platform may use cookies, browser storage, session tokens, or similar technologies necessary for authentication, preferences, security, fraud prevention, and proper operation of the Service.

Where non-essential analytics, advertising, or similar technologies requiring consent under applicable law are introduced, appropriate information and consent mechanisms should be provided.

The Platform may integrate with or link to third-party services.

Those services operate under their own terms and privacy policies.

We are not responsible for the independent practices, content, security, availability, or policies of third-party services.

A link or technical integration does not necessarily constitute endorsement.